Refund policy

Refund and Returns

ANNOUNCEMENT BOXES: Due to the nature of these items, they are non returnable.

PERSONALIZED/CUSTOMIZED ITEMS: These items are specially made for you. Therefore they are not able to be returned or exchanged. Customized items are items that are made to your specifications.

NON PERSONALIZED/CUSTOMIZED ITEMS: These items are returnable. If wanting to return, we will minus a 20% restocking fee from refund. Contact us within 3 business days of receipt & postmarked within 3 business days in unused/unwashed condition.

If returning or exchanging, customer will pay all shipping costs.

If there is a mistake made on our end, we will remake and ship out right away. We would need to be contacted with in 3 business days of receipt.

Order Cancellation and changes

Once your order is placed, it cannot be cancelled. There are many instances when we make and ship out within that same day. Also, any order changes or address changes after order is placed cannot be guaranteed for the same reason.