Refunds/Returns

CUSTOM/PERSONALIZED ORDERS 

All sales are final on customized or personalized items. Customized purchases would be any items with customizable options such as color or material changes.

PLEASE DOUBLE CHECK YOUR PERSONALIZATION SPELLING, SHIPPING ADDRESS AND SIZE CHOICES BEFORE PLACING YOUR ORDER. A SIZE CHART WITH THE GARMENTS ACTUAL MEASUREMENTS IS PROVIDED. IF YOU HAVE ANY QUESTIONS OR CONCERNS WITH CUSTOMIZATION, PLEASE CONTACT US BEFORE PLACING YOUR ORDER.

Once your order is placed, it cannot be cancelled. There are many instances when we make and ship out within that same day. Also, any order changes or address changes after order is placed cannot be guaranteed for the same reason.

We send every item out with great attention to detail and quality.  With that, mistakes can happen.  If there is a mistake made on our end, we will remake and ship within the next business day.

RETURNS OR EXCHANGES ON NON-PERSONALIZED/CUSTOMIZED ITEMS

Non customized/personalized items can be returned for full credit or exchanged (less shipping costs) if we are contacted within 10 business days of receipt. Return shipping charges are the responsibility of the customer. If it is an error on our part, we will happily replace the incorrect item(s) at no additional cost to you.

Item(s) need to be returned in unwashed and unused condition postmarked for return within 3 business days from the time you contact us for refund. Once we receive your item(s), we will process your return and refund, which can take up to 3 business days. Depending on the time it takes your bank to process our refund request, it can take up to 5-10 business days.

For exchanges we will ship your new selection if available of equal value (not including taxes and shipping) within 3 business days.

HOW TO RETURN/Exchange

If you would like to return an item, you would first contact us within 10 business days for approval. Once it is approved, you need to send back within 3 business days in unused unwashed condition with your order number at:

Mama Bijou
1540 Dogwood Drive
Crystal Lake, IL 60014

Please note, we will not accept returns/exchanges without an approval. Also, we strongly recommend that you you send your packages by an insured parcel or courier as we are not responsible for lost packages.

* Shipping and handling fees are non-refundable.
* All personalized items and sale items are a final sale.
* We are not responsible for lost or stolen packages. We strongly recommend that you insure all returns.





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