All sales are final on customized or personalized items. Customized purchases would be any items with customizable options such as text or design color.
PLEASE DOUBLE CHECK YOUR PERSONALIZATION SPELLING, SHIPPING ADDRESS AND SIZE CHOICES BEFORE PLACING YOUR ORDER. A SIZE CHART WITH THE GARMENTS ACTUAL MEASUREMENTS IS PROVIDED. IF YOU HAVE ANY QUESTIONS OR CONCERNS WITH CUSTOMIZATION, PLEASE CONTACT US BEFORE PLACING YOUR ORDER.
Once your order is placed, it cannot be cancelled. There are many instances when we make and ship out within that same day. Also, any order changes or address changes after order is placed cannot be guaranteed for the same reason.
We send every item out with great attention to detail and quality. With that, mistakes can happen. If there is a mistake made on our end, we will remake and ship within the next business day.
RETURNS OR EXCHANGES ON NON-PERSONALIZED/CUSTOMIZED ITEMS
Non customized/personalized items can be returned for full credit or exchanged (less shipping costs) if we are contacted within 10 business days of receipt. Return shipping charges are the responsibility of the customer. If it is an error on our part, we will happily replace the incorrect item(s) at no additional cost to you.
Item(s) need to be returned in unwashed and unused condition postmarked for return within 3 business days from the time you contact us for refund. Once we receive your item(s), we will let you know and process your return for the refund. This can take up to 3 business days. Depending on the time it takes your bank to process our refund request, it can take up to 5-10 business days once they receive it from us.
For exchanges we will ship your new selection if available of equal value (not including taxes and shipping) within 3 business days.
HOW TO RETURN/EXCHANGE
If you would like to return or exchange an item, you would first contact us within 10 business days for approval. Once it is approved, you need to send back to the address provided within 3 business days in unused unwashed condition with your name and address on order with order number and approval number.
Please note, we will not accept returns/exchanges without an approval. Also, we strongly recommend that you you send your packages by an insured parcel or courier as we are not responsible for lost returned packages.
* Shipping and handling fees are non-refundable.
* All personalized items and sale items are a final sale.
* We are not responsible for lost or stolen packages. We strongly recommend that you insure all returns.
What is the best way to contact you?
Our customer service is open Monday - Friday 9am - 4pm. If you have any questions, please feel free to message us using our chat button at the bottom right hand of your page. If sending after hours, we will get back to you by the next business day. Questions received after 4pm on Friday and over the weekends will be answered on Monday.